Privacy Policy & Terms of Service

PRIVACY POLICY

Last Updated: February 17, 2026

1. WHAT INFORMATION IS COLLECTED

We collect the following information when you use our services:

Personal Information:

  • Name and contact information (phone number, email address)

  • Appointment details and booking history

  • Vehicle information (make, model, year)

  • Payment information (processed securely through third-party providers)

  • Communication preferences

Automatically Collected Information:

  • Device information (phone type, operating system)

  • Usage data (appointment confirmations, message interactions)

  • IP address and location data (for service delivery)

  • Cookies and tracking identifiers (see Cookie & Tracking Practices below)

How We Collect It:

  • Directly from you through booking forms and SMS opt-in

  • Through Setmore appointment scheduling platform

  • Through Calendly integration

  • Through GoHighLevel (GHL) messaging platform

  • Automatically through website and app interactions

2. HOW USER DATA IS USED

We use your information for the following purposes:

Service Delivery:

  • Scheduling and confirming appointments

  • Sending appointment reminders and confirmations

  • Processing payments and invoices

  • Providing customer support

Communication:

  • Sending SMS appointment reminders (with your consent)

  • Re-engaging customers who missed appointments

  • Sharing educational content about vehicle care and detailing

  • Requesting reviews and feedback

  • Responding to inquiries

Business Operations:

  • Improving our services and user experience

  • Analyzing booking patterns and service demand

  • Marketing and promotional communications (only with consent)

  • Compliance with legal obligations

We do NOT:

  • Sell your personal data to third parties

  • Share your information without consent (except as required by law)

  • Use your data for purposes other than those listed above

3. SMS OPT-IN DETAILS

What You're Opting Into:
By providing your phone number and checking the SMS opt-in box, you consent to receive:

  • Appointment confirmation and reminder messages

  • Rescheduling notifications for missed appointments

  • Educational content about vehicle care and detailing

  • Review requests and feedback surveys

  • Occasional promotional offers (only if you opt-in separately)

Message Frequency:
You can expect to receive approximately 2-4 messages per appointment cycle, plus occasional educational content (1-2 per month).

Message & Data Rates:
Standard SMS rates apply. Message and data rates may be charged by your wireless carrier. Check with your carrier for details on your plan.

Opt-In Consent:
Your opt-in is voluntary and explicit. You must actively check the SMS consent box to receive messages. Unchecked boxes do not obligate you to receive SMS communications.

How to Opt-Out:

  • Reply STOP to any SMS message to unsubscribe from all messages

  • Contact us at [PHONE NUMBER] or [EMAIL]

  • Update your preferences in your Setmore account

  • You will receive a confirmation message when you opt-out

4. COOKIE & TRACKING PRACTICES

Cookies We Use:

  • Session cookies: Maintain your login and booking session

  • Preference cookies: Remember your settings and preferences

  • Analytics cookies: Track website usage and performance (Google Analytics)

  • Third-party cookies: From Setmore, Calendly, and GoHighLevel for service functionality

Tracking Technologies:

  • Pixel tags and web beacons for email tracking

  • Device identifiers for SMS delivery confirmation

  • IP address logging for security and analytics

Your Cookie Choices:

  • You can disable cookies in your browser settings

  • Disabling cookies may affect your ability to book appointments

  • We do not honor "Do Not Track" signals, but you can opt-out of analytics

Third-Party Tracking:

5. DATA SECURITY AND HANDLING

Security Measures:

  • SSL/TLS encryption for all data transmission

  • Secure password protection for accounts

  • Regular security audits and updates

  • Restricted access to personal information (staff only)

  • Compliance with PCI DSS standards for payment processing

Data Storage:

  • Data stored on secure, encrypted servers

  • Automatic backups to prevent data loss

  • Data retention: We keep your information for as long as your account is active, plus 2 years for business records

Data Breaches:

  • In the event of a data breach, we will notify affected users within 30 days

  • We will cooperate with law enforcement as required

  • We maintain cyber liability insurance

Third-Party Service Providers:

  • Setmore, Calendly, GoHighLevel, and payment processors have access to limited data

  • All third parties are contractually obligated to protect your data

  • We are not responsible for third-party data practices

6. USER RIGHTS

Your Rights:

  • Access: Request a copy of your personal data

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your data (subject to legal retention requirements)

  • Opt-Out: Unsubscribe from communications at any time

  • Portability: Request your data in a portable format

How to Exercise Your Rights:

  • Email: [YOUR EMAIL]

  • Phone: [YOUR PHONE NUMBER]

  • Mail: [YOUR BUSINESS ADDRESS]

  • Response time: 30 days

California Privacy Rights (CCPA):
If you are a California resident, you have additional rights under the California Consumer Privacy Act. Contact us for more information.

7. MOBILE INFO SHARING STATEMENT

Mobile Information Sharing:
When you provide your mobile phone number, you authorize us to:

  • Send SMS messages to your phone

  • Store your phone number in our booking system

  • Share your phone number with service providers (Setmore, Calendly, GHL) for appointment management

  • Use your phone number for appointment confirmations and reminders

Carrier Information:

  • Your wireless carrier may have access to message metadata (date, time, sender)

  • Your carrier is not responsible for our messaging practices

  • Contact your carrier for questions about SMS charges

International Users:
If you are outside the United States, SMS rates and regulations may differ. Check with your carrier for international SMS rates.

TERMS OF SERVICE

Last Updated: February 17, 2026

1. DESCRIPTION OF SMS USE CASES

Appointment Management:

  • Confirmation messages for scheduled appointments

  • Reminder messages 24 hours before appointments

  • Rescheduling notifications for missed appointments

  • Follow-up messages after completed appointments

Educational Content:

  • Vehicle care tips and detailing best practices

  • Seasonal maintenance reminders

  • Product recommendations

Customer Engagement:

  • Review requests and feedback surveys

  • Promotional offers (with separate opt-in)

  • Service updates and announcements

2. OPT-OUT INSTRUCTIONS

How to Unsubscribe:

  1. Reply STOP to any SMS message

  2. Call us: [YOUR PHONE NUMBER]

  3. Email: [YOUR EMAIL]

  4. Update Setmore account: Log in and adjust SMS preferences

  5. Contact form: Visit our website and submit an opt-out request

Confirmation:
You will receive a confirmation message when you opt-out. You will no longer receive SMS messages within 10 business days.

Partial Opt-Out:
You can opt out of specific message types (e.g., promotional only) while keeping appointment reminders. Contact us to customize your preferences.

3. CUSTOMER SUPPORT CONTACT

Contact Information:

  • Phone: [YOUR PHONE NUMBER]

  • Email: [YOUR EMAIL]

  • Hours: [YOUR BUSINESS HOURS]

  • Address: [YOUR BUSINESS ADDRESS]

  • Website: [YOUR WEBSITE]

Support Services:

  • Appointment scheduling and changes

  • SMS preference management

  • Billing and payment questions

  • General inquiries and feedback

4. MESSAGE & DATA RATE DISCLOSURE

Standard Rates Apply:
Message and data rates may be charged by your wireless carrier for each SMS message sent and received. Check with your carrier for details on your specific plan.

Carrier Charges:

  • Founder's Shooting Club does not charge for SMS messages

  • Your wireless carrier determines SMS rates

  • Rates vary by carrier and plan

  • International SMS rates may apply if you are outside the US

Estimated Message Volume:

  • Appointment confirmations: 1-2 per appointment

  • Reminders: 1 per appointment

  • Educational content: 1-2 per month

  • Review requests: 1 per completed appointment

  • Total estimated: 4-6 messages per month (varies by usage)

5. CARRIER LIABILITY DISCLAIMER

Carrier Limitations:
Your wireless carrier is not liable for:

  • Delayed or undelivered messages

  • Message content or accuracy

  • Our messaging practices or policies

  • Data charges or overage fees

  • Service interruptions or outages

Founder's Shooting Club Liability:
We are not responsible for:

  • Carrier service failures or delays

  • Incorrect phone numbers provided by you

  • Unauthorized access to your account

  • Third-party service provider failures (Setmore, Calendly, GHL)

6. AGE RESTRICTION (18+)

Age Requirement:
By opting into SMS communications and using our services, you confirm that you are:

  • At least 18 years of age

  • Authorized to use the phone number provided

  • Authorized to incur SMS charges on the account associated with your phone number

Parental Consent:
If you are under 18, you must obtain parental or guardian consent before providing your phone number or using our services.

7. LINK TO PRIVACY POLICY

This Terms of Service is part of our complete Privacy Policy. For full details on how we collect, use, and protect your information, please review our Privacy Policy above.

Additional Resources:

ACKNOWLEDGMENT

By using Founder's Shooting Club's services and opting into SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service.

Last Updated: February 17, 2026
Version: 1.0